Privacy Policy
How we protect and handle your information at Burst Lightwave
About This Policy
At Burst Lightwave, we believe privacy isn't just about legal compliance - it's about building genuine trust with our clients. This policy explains how we collect, use, and protect your information when you work with us on smart contract development and deployment projects.
We operate under Thailand's Personal Data Protection Act (PDPA) and international privacy standards. But more than following rules, we want you to understand exactly what happens with your data and feel confident about working with us.
Information We Collect
When you engage with Burst Lightwave, we collect different types of information depending on how you interact with our services:
Contact Information
Name, email address, phone number, and business details you provide when reaching out to us or during project consultations.
Project Details
Technical requirements, business objectives, timeline preferences, and specific smart contract functionality you need developed.
Technical Data
Information about your existing blockchain infrastructure, preferred networks, and integration requirements for your smart contracts.
Communication Records
Our conversations, emails, meeting notes, and project updates to ensure continuity and quality service delivery.
How We Use Your Information
Your information helps us deliver better smart contract development services. Here's exactly how we use it:
Project Development
We use your technical requirements and business objectives to design and develop smart contracts that meet your specific needs. This includes understanding your use case, selecting appropriate blockchain networks, and implementing security measures.
Communication & Support
Your contact information allows us to keep you updated on project progress, discuss technical decisions, and provide ongoing support after deployment. We maintain communication records to ensure consistent service quality.
Service Improvement
Anonymous project data helps us understand common requirements in smart contract development, allowing us to improve our processes and better serve future clients in the Thailand blockchain market.
Data Protection & Security
We take data security seriously, especially given the sensitive nature of blockchain and smart contract projects. Our security measures include:
- Access Controls: Only authorized team members working on your project have access to your information, with role-based permissions and regular access reviews.
- Secure Development: Our development environment uses isolated systems with strict security protocols to protect your smart contract code and business logic.
- Regular Audits: We conduct quarterly security assessments and maintain compliance with blockchain industry security standards.
- Incident Response: Clear procedures for handling any security incidents, with immediate client notification and remediation steps.
Your Privacy Rights
Under Thailand's PDPA and our commitment to transparency, you have several important rights regarding your personal data:
Access Your Data
Request a complete copy of all personal information we have about you, including project details and communication records. We'll provide this within 30 days at no charge.
Correct Information
Update or correct any inaccurate information in our records. This is particularly important for ongoing projects where accurate contact details ensure smooth communication.
Delete Your Data
Request deletion of your personal information, subject to our legal obligations for completed projects and any ongoing contractual commitments.
Restrict Processing
Limit how we use your information while maintaining necessary project records. Useful if you want to pause communications while considering project options.
Data Sharing & Transfers
We believe in keeping your information as private as possible. Here's when and how we might share data:
Service Providers
We occasionally work with specialized blockchain infrastructure providers or security auditors for complex projects. These partners are carefully vetted and bound by strict confidentiality agreements.
Legal Requirements
We may disclose information if required by Thai law or legitimate legal processes. We'll notify you of such requests unless legally prohibited from doing so.
International Transfers
Some blockchain networks and development tools operate on international infrastructure. When necessary, we ensure adequate protection measures are in place for any data crossing borders.
Data Retention
We keep your information only as long as necessary for business and legal purposes:
- Active Projects: All project data retained throughout development and deployment phases, plus ongoing support periods.
- Completed Projects: Essential records kept for 7 years to meet Thai business record requirements and provide future technical support.
- Inquiry Records: Initial consultation information retained for 2 years for follow-up opportunities and service improvement.
- Communication Logs: Email and meeting records kept for 3 years to maintain project history and resolve any future questions.
After retention periods expire, we securely delete information using industry-standard data destruction methods. You can request earlier deletion in most cases, subject to legal and contractual obligations.
Cookies & Website Data
Our website uses minimal tracking to improve your experience:
- Essential Cookies: Required for basic website functionality and security. These cannot be disabled.
- Analytics: Anonymous usage statistics help us understand which resources are most helpful to visitors interested in smart contract development.
- Contact Forms: Temporary data storage to ensure your inquiries reach us successfully and prevent duplicate submissions.
We don't use advertising cookies or share website data with third-party marketing platforms. Your browsing behavior on our site remains private.
Policy Updates
We review this privacy policy annually and update it when our practices change or new regulations affect how we handle data. When significant changes occur, we'll:
- Email active clients about important updates that affect their projects
- Post notices on our website with clear explanations of changes
- Provide 30 days notice before implementing changes that affect data handling
- Offer opportunities to discuss how changes impact ongoing projects
Minor updates for clarity or legal compliance may be implemented immediately with website notification.
Questions About Your Privacy
Privacy questions shouldn't require a law degree to get answered. We're here to help you understand how your information is protected and address any concerns about your data.
Email Us
contact@burst-lightwave.com
Response within 24 hours for privacy inquiries
Call Us
+66 74 555 799
Available Monday-Friday, 9 AM - 6 PM Thailand time
Visit Our Office
51 หมู่ 6 ซอย 2 ถนนบ้านฟาร์มสัมพันธกิจ
ตำบล ริมกก อำเภอ เมืองเชียงราย
Chiang Rai 57100, Thailand
Whether you're concerned about a specific aspect of data handling, want to exercise your privacy rights, or simply have questions about how we protect your information during smart contract development projects, we're ready to provide clear, helpful answers.